Summary:
I used Mockup yesterday on my iPad (iPadOS 14.3) and it worked great like always. Today I was going to export my sketches, but the app will not open. When tapping the Mockup icon, white screen pops up and then it crashes. I downloaded an update from AppStore but the same problem persists. I tried installing the app again. My internet connection is also working fine and all the other apps on iPad are working. I really need my sketches urgently so this is very unfortunate
If you have iCloud enabled, you can uninstall and reinstall the app. After installing the app, give it some time to sync and retrieve the sketches from iCloud. It might take a few minutes depending on your internet connection.
If the sketches have not been synced, you can check the backups, Files > iCloud Drive > Mockup, and import it again.
If you have any further questions or inquiries don’t hesitate to reach us over support@getmockup.app.